You can always open a case with indian corporate. And they may send you some
Ride command has water in it just some pictures
- Thread starter 59Belair
- Start date
59Belair
Member
I got in contact with the correct person this is the response I got.
The ride command is not available and currently we do not have a lead time as to when they will be. I will have you bring the bike in, I will get all the information I need to file the "good will warranty" claim. If they approve the goodwill warranty, you can take the bike until we get the new ride command. I will call you and get you scheduled as soon as I receive the new ride command screen.
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The ride command is not available and currently we do not have a lead time as to when they will be. I will have you bring the bike in, I will get all the information I need to file the "good will warranty" claim. If they approve the goodwill warranty, you can take the bike until we get the new ride command. I will call you and get you scheduled as soon as I receive the new ride command screen.
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edgelett
Well-known member
yes I did, I got a letter about it in the mail from Indian then called my dealer and they gave me one when I dropped in next.
When did you buy yours? did you get the letter from Indian?
edgelett
Well-known member
yeah the idea is to prevent dramas lol.
some dealers here in Aus are better than others. The one in SA has ALWAYS been independent so the change where they moved to independents didn't affect me but I know in NSW and QLD there's been some issues.
Breto
Well-known member
Nah no letter. The Indian dealer I bought mine through doesn’t exist anymore. They got adsorbed by team moto.
edgelett
Well-known member
yeah my letter was from Indian not the dealer.
and yes I heard Team Moto suck
When did you get your FTR cause they DID make changes to the Ride Command due to this issue
Breto
Well-known member
March 2020
edgelett
Well-known member
yours might be fine then.
sorry to OP for slight thread hijack.
hopefully the good will warranty is honoured.
edgelett
Well-known member
again, apologies for the thread hijack but its related. when the Ride Command screens for early FTRs started to delaminate, Polaris provided a free screen protector (similar to what you'd put on a mobile phone) as part of a recall while they made some modifications to the Ride Command in production.
those of us with early build FTR's received a letter advising us to contact our dealer to get the screen protector.
later model FTRs, they changed the screen slightly and they don't seem to be suffering the delam issue that yours appears to have suffered.
in regards to replacing your ride command - Polaris are aware of there being problems with the early ones which is why they offered the screen protector in the first place. that would be why your dealer is trying to get a 'good will' replacement unit for you.
those of us with early build FTR's received a letter advising us to contact our dealer to get the screen protector.
later model FTRs, they changed the screen slightly and they don't seem to be suffering the delam issue that yours appears to have suffered.
in regards to replacing your ride command - Polaris are aware of there being problems with the early ones which is why they offered the screen protector in the first place. that would be why your dealer is trying to get a 'good will' replacement unit for you.
59Belair
Member
Excellent information Thanks
Indian motorcycle customer service ( Trent ) told me there were no issues with the
Ride command, no recall, none were replaced for defects I did receive the screen savor.
I'm not saying he lied to me he is probably just telling me what is on his computer screen.
Indian motorcycle customer service ( Trent ) told me there were no issues with the
Ride command, no recall, none were replaced for defects I did receive the screen savor.
I'm not saying he lied to me he is probably just telling me what is on his computer screen.
59Belair
Member
Just an update
I took the FTR to the dealership in Charlotte NC they submitted a claim on the ride command. I had to sign a paper saying I would pay 280.00 for them to submit the claim, on the bright side the service manager Jackie said she is not going to make me pay for it.
Polaris denied the claim !
Now I'm having a one sided argument because nobody will respond to me !
I took the FTR to the dealership in Charlotte NC they submitted a claim on the ride command. I had to sign a paper saying I would pay 280.00 for them to submit the claim, on the bright side the service manager Jackie said she is not going to make me pay for it.
Polaris denied the claim !
Now I'm having a one sided argument because nobody will respond to me !
59Belair
Member
Hi Jack!!
I'm so sorry to hear that!
Honest answer? Customers usually have a much better rate of getting things covered than dealerships, as sad as that sounds. When customers call customer service with a stink, Polaris listens... they have a much easier time denying claims from us. I would 100% reach out to customer service and have them work up the ladder for you! I would absolutely try my best to help but like I said there is a better chance they will listen to you complain than us. Give them a ring and say you're working with Charlotte. Again, so sorry that happened. We appreciate you and your brand loyalty so much!
Sincerely,
Amanda Bramble
Amanda Bramble
Marketing and Customer Relations Manager
Indian Motorcycle Charlotte | Indian Motorcycle St. Paul
We would love a great review!
651-228-7620
Facebook @IndianMotorcycleCharlotte, @stpaulindian
This is what I got so far.
Great Review 👍 for what ??
I'm so sorry to hear that!
Honest answer? Customers usually have a much better rate of getting things covered than dealerships, as sad as that sounds. When customers call customer service with a stink, Polaris listens... they have a much easier time denying claims from us. I would 100% reach out to customer service and have them work up the ladder for you! I would absolutely try my best to help but like I said there is a better chance they will listen to you complain than us. Give them a ring and say you're working with Charlotte. Again, so sorry that happened. We appreciate you and your brand loyalty so much!Sincerely,
Amanda Bramble
Amanda Bramble
Marketing and Customer Relations Manager
Indian Motorcycle Charlotte | Indian Motorcycle St. Paul
We would love a great review!
651-228-7620
Facebook @IndianMotorcycleCharlotte, @stpaulindian
This is what I got so far.
Great Review 👍 for what ??
edgelett
Well-known member
well that's good but far out that sucks though.
59Belair
Member
I hope Polaris does the right thing if not I will slam them on every forum I can.
My friends that ride Harley's are chomping at the bit for anything negative about Indian.
My good friend rides a ugly ass HD pan america and is big into the forums. He will tell everyone and their ugly cousin 🤣
My friends that ride Harley's are chomping at the bit for anything negative about Indian.
My good friend rides a ugly ass HD pan america and is big into the forums. He will tell everyone and their ugly cousin 🤣
I mean it is out of warranty. So how/why could you slam them? Especially since it’s a part literally no one can get right now. If you’re gauge cluster goes out on your car… (a common issue with rams) and it’s out of warranty, you don’t get a free one.
FYI, three years later mine also started.
but Jackie is nice. She used to work at my dealership before moving to NC
FYI, three years later mine also started.
but Jackie is nice. She used to work at my dealership before moving to NC
